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ARIS Connect image not appearing

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I appear to be having a very random issue.  A model has been created in our To-be Modelling database. For some reason after publishing this model to our consumers viewing database the image does not appear, all other information is present.  This does not happen on all models, at this stage only a couple of models have done this in ARIS Connect, the problem does not exist in ARIS Architect. Does anyone have any insight as to why this may occur or how to correct it. Thanks

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